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Refund Policy

Return and Refund

BUYMYLOVES is obligated to provide the return service to all customers.

Order Cancellation

Customers can request an order cancellation within 48 hours after placing an order by email or phone with the BUYMYLOVES official store. However, if the product has already been shipped, a $25 intercept fee will be charged.

Lost / Damaged Products Received

If the product was not delivered or lost, please immediately contact us.
If the product you received was damaged, or if you receive an incorrect or incomplete product, please immediately contact us with proof of videos and/or pictures.

30-Days Money-Back Guarantee

Within 30 days of the purchase, if you are unsatisfied without quality issues, you have the authorization to refund after returning the items complete, unused, and in the original package. However, you are responsible for the double shipping cost:

Self-paid Return

Please contact BUYMYLOVES Customer Service to get return details.
If 30 days have passed since the purchase, a full refund cannot be offered, and the shipping cost for return will be paid by the customer.
Note: For products that have been used, we reserve the right to refuse the return.

Return Process

Please contact BUYMYLOVES Service for assistance to proceed with the return process with proof of purchase provided and merchandise authorization (RMA) number for return.
Please follow the instructions guided by BUYMYLOVES service on how to properly pack and return the product safely.

Refund

For non-quality issues, a refund is provided following the “30 Days Money-Back Guarantee”.
For quality issues, a partial refund may be provided according to the usage time of the device after 30 days of the purchase.
Refund will be processed within 14 business days after the product is returned to BUYMYLOVES warehouse with a refund notification to the customer’s email address.
Note: Please contact us if the refund is not received within 14 business days.

Contact Us

Email: Contact@buymyloves.com
Tel: +44 (0)808 273 7687

* BUYMYLOVES may reserve the right for the modify and final explanation.